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T-Mobile data U-turn: ‘500MB data cap won’t apply to existing customers’

T-Mobile has just announced a statement regarding its fair usage limit on smartphone plans dropping from 3GB to 500MB. The word is that existing customers won’t be affected by the changes, due to happen on the 1st of February.

The 500MB data cap will now only apply to new customers and any existing customers upgrading their contract. The statement, posted on the Help & Support page of T-Mobile’s site, says:

“Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only — not existing customers. “There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused.”

Furthermore, the statement clarifies that anybody exceeding the fair use limit won’t be charged any extra, but will be restricted to just email and web browsing:

“There will be no charge for those customers exceeding that limit, and those who do will still be able to access important services such as email and web browsing, however file downloading and streaming services will be restricted.

Customers will then have the option to increase their monthly Fair Use Policy to 1GB a month by purchasing a Mobile Broadband Booster. This will ensure an improved quality of service for all of our mobile internet users.”

Additional T-Mobile Boosters cost an extra £5 a month on top of the existing contract.


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